Fraktpolicy

Shipping Policy for United States, Canada, Australia, New Zealand, United Kingdom & the European Union (EU)

Effective Date: 10/11/2024

Thank you for shopping with us! We are pleased to offer shipping to United States, Canada, Australia, New Zealand, United Kingdom and throughout the European Union (EU). Please read our shipping policy carefully to understand our shipping methods, delivery times, and costs.

1. Shipping Locations

We currently offer shipping to all countries within the European Union, United states, Australia, Canada, New Zealand. including but not limited to:

• Germany
• Austria
• Belgium
• France
• Italy
• Netherlands
• Spain
• Sweden
• and many more EU countries.

2. Shipping Methods

We offer the following shipping methods for all orders shipped within United States, Canada, Australia, New Zealand, United Kingdom and the EU:

• Standard Shipping
  This is our standard, most economical option for delivery within United States, Canada, Australia, New Zealand, United Kingdom and the EU. Estimated delivery time is typically 5-7 business days after processing.

• Free Shipping
  We are pleased to offer free standard shipping on all orders above $150 This applies to all destinations within United States, Canada, Australia, New Zealand, United Kingdom and the EU.

3. Processing Time

• All orders are processed within 1-2 business days after payment is received and cleared.
• Orders placed over the weekend or on holidays will be processed on the next business day.
• During peak times, such as holidays or sales events, please expect a slightly longer processing time of up to 3 business days.

4. Shipping Costs

Shipping costs will be calculated at checkout based on your shipping address and the size/weight of your order. The cost breakdown will be displayed before you finalize your purchase. Below are general guidelines:

• North America:
  • Standard Shipping: $9.99, depending on the destination
    
• EU:
  • Standard Shipping: $9.99, depending on the destination      
• Australia & New Zealand:
  • Standard Shipping: $9.99, depending on the destination          
• United Kingdom:
  • Standard Shipping: $9.99, depending on the destination

Please note that these rates may vary depending on the country or postal code.

5. Customs and Import Duties

• Orders shipping to EU countries are not subject to customs duties, as all goods shipped within the EU are exempt from customs tariffs.
• However, please be aware that in some cases, customs authorities may impose taxes or fees for specific items (e.g., alcohol, perfumes, etc.). These additional charges are the responsibility of the customer.
• If you are located outside the EU and wish to inquire about shipping to a non-EU country, please contact us for specific information regarding customs and duties.

6. Delivery Times

• United States, Canada, Australia, New Zealand, United Kingdom: Estimated delivery within 5-8 business days after processing.
• EU: Estimated delivery time is 5-8 business days to most destinations.

Please note that delivery times are estimates and may vary depending on the delivery destination, the efficiency of local postal services, and any unforeseen delays. We are not responsible for any delays caused by third-party carriers.

7. Order Tracking

• Once your order has been shipped, you will receive a tracking number via email to track your shipment online. Please allow 24-48 hours for the tracking information to update.
• You can track your order status by visiting the carrier’s website and entering your tracking number.
• If you have not received your tracking information or experience any issues, please contact our customer support team, and we will assist you promptly.

8. Shipping Issues and Lost Packages

• While we make every effort to ensure that your order arrives on time and in perfect condition, we cannot be held responsible for lost or delayed packages caused by third-party carriers.
• If your order is lost or damaged in transit, please contact us immediately so we can investigate and assist you in resolving the issue.
• If you have not received your order within the expected delivery time, please contact us so we can follow up with the carrier.

9. Returns and Exchanges

We offer a hassle-free returns and exchanges policy for our customers in United States, Canada, Australia, New Zealand, United Kingdom and the EU. For full details on how to return an item, please refer to our [Return & Exchange Policy page]. Please note that the return shipping cost will be covered by the customer, unless the item is defective or incorrect.

10. Customer Service

If you have any questions about your order, shipping times, or anything else, our customer service team is here to help. You can reach us via email at support@merchela.com during business hours.

Conclusion

We are committed to providing a seamless and reliable shipping experience for our customers in United States, Canada, Australia, New Zealand, United Kingdom and the European Union. If you have any questions or need assistance, don’t hesitate to reach out to us. Thank you for shopping with us!